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Error: {"code":"reached_active_user_cap"}

If you've encountered this error, don't worry. This is not an issue with your account, your content, or our platform's stability. It's a temporary limitation from the TikTok API.

This error means that the daily limit of active users allowed by TikTok for our application has been reached.

What is a "Daily Active User"?​

In this context, a "daily active user" is anyone who uses our application to interact with the TikTok API on a given day. TikTok sets a cap on how many unique users can do this through a single application (like ours) within a 24-hour period.

What should you do?​

  • Your account and content are safe. This is not a penalty or a block on your account.
  • The best solution is to wait and retry. The user cap is reset by TikTok every 24 hours. We recommend waiting a few hours before trying to post again.
  • If the error persists for more than 24 hours, please try again the next day.

Why does this happen?​

To manage their platform's resources, TikTok imposes a daily usage quota on every application that connects to its API. Due to the rapid growth of our user community, we are sometimes hitting this maximum allowed number of daily users.

What are we doing about it?​

We are actively working on a solution. We are in direct communication with TikTok's developer support team to request an increase in our daily user quota.

Unfortunately, the timeline for this increase is determined by TikTok, and we cannot expedite their internal review process. We appreciate your patience as we work to resolve this for good.

Thank you for your understanding. We are committed to providing a reliable service and are doing everything we can to support our growing community.